Return Policy
Return & Refund Policy
1. Order Cancellation
Unpaid orders can be canceled directly at any time.
Paid orders may be canceled within 48 hours of payment for a full refund.
Once processed or shipped, orders can no longer be canceled.
To cancel, contact us at: service@gjcfbxdb.com
2. Return & Exchange Policy
We offer a 30-day return & exchange policy starting from the delivery date.
To be eligible for return:
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The kitchen supplies must be unused, undamaged, and in original condition
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It must be in its original packaging
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The request must be submitted within 30 days of delivery
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Proof of purchase is required
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Returns without prior approval will not be accepted
3. How to Request a Return
Email service@gjcfbxdb.com with:
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Item(s) to return
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Reason for return
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Clear photos or videos (if defective or damaged)
Once approved, we will provide the return address.
Return the item within 7 days and share the tracking number.
4. Return Shipping Costs
Customer’s responsibility: Returns due to personal reasons (change of mind, wrong choice).
Our responsibility: Returns due to defects, damage, or wrong items. We will cover all return shipping and offer a replacement or full refund.
5. Refund Process
Once the returned item is received and inspected:
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Refunds will be processed to the original payment method within 5 business days
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A confirmation email will be sent
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Processing time varies by bank or payment provider
Partial refunds may apply if the item is damaged by misuse, or missing original packaging/accessories.
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your payment account
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Contact your bank or card provider
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If still unresolved, email service@gjcfbxdb.com
7. Contact Us
For return, refund, or order inquiries:
Email: service@gjcfbxdb.com
Phone: +852 2370 9887
Return Address: Room 509, 5/F, Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong